Simply Me

Being a writer, I didn't want to simply go with the trend by blogging until I heard good church homilies. I shouldn't keep enriching information to myself. Now, most entries are my personal insights, latest obsessions, published articles and school papers. I posted some to immortalize my good write-ups, for easy access to articles that left an impression with me, and to market myself to cyberspace. I write to spread the enriching information I get from life experiences and seasoned people.

Saturday, March 13, 2010

All in my day's work

I usually answer office phone inquiries. When I don’t know the answer, I refer them to the concerned unit by giving the direct line number. When I give the number, the caller usually repeats it after me. One time, after I mentioned the first 3 digits, I heard “beep, beep, beep”. I heard it again after I mentioned the last 4 digits. I tactfully told the caller, “Please dial that number after we put down our phones.”

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Before our office releases claims, the INternal reconciliation department double checks premium and loan payments. As this is a tedious task which sometimes takes months due to the volume of requests, clients follow up either in person or over the phone. One time I answered a phone inquiry, the caller asked to be connected to the Eternal reconciliation department.